If your machine has broken down or you are experiencing a technical fault please call 03301 340 101. The Central Service Hub will require the following details to help resolve the issue as quickly as possible:
Fleet or serial number, normally located on the side of the machine or on the LOLER plate (which is near the ground controls)
Hiring company name or if it's a third party we need the actual customer to contact us where possible
Site contact name and telephone number
Fault
Company
Contact Information
If you need to call us to speak to us directly:
Hiring MEWPs including van mounts - 03303 115 105
Hiring Truck/Track Mounts - 03301 340 205
Training - 03301 340 201
Credit Control - 03301 340 204
Machine Sales - 03301 340 202
Machine Breakdowns - 0330 134 010
Company
Require Supplier Forms (PPQ Information Pack) information?
Our comprehensive PQQ pack includes all the standard information necessary in regards to your MEWP hire. For specific requests please fill out our contact us form.
Hire
How to open an AFI account in 4 easy steps.
Opening an AFI Account is a simple, four-step process.
Step 1: Submit your email address you want associated with the account, and whether you are a sole trader.
Step 2: Enter your personal details (name, job title, and contact numbers).
Step 3: Enter your company details – this will include a company search, invoice address contact information, your company type, and where you are located.
Step 4: Press submit. Once approved, you will be able to hire using our online portal, via phone, or by simply getting in touch with your sales representative.
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What is Hired in Plant Insurance
Hired in Plant Insurance is an insurance that covers you for hiring in plant equipment e.g. a scissor lift, if you wish to take a policy out for this you would need to speak to your insurance company. Alternatively we offer two indemity schemes; AFI All Risk and Damage Waiver
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How much is the average MEWP hire cost?
MEWPs are often hired out on a weekly hire rate, but we offer long term hire. The cost of hiring a MEWP will depend on a number of factors such as:
The height you need to work at
The fuel type of the machine
The type of machine you will require to gain access
To easily find out how much it will cost for you to hire the machine you require, view our machine range and calculate a price here.
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Do we offer out of hours and weekend hire?
Yes we do! We understand that not all businesses work 9 to 5, 5 days a week, so we offer weekend and out of hours hire on all of our machines.
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Can I hire a MEWP online?
Yes you can! We have an online AFI portal and an AFI App where you can hire a machine online in minutes, 24/7. Our online services also give customer’s access to Invoices, LOLERs, PDIs, Live Contracts and Recent Contracts.
Already an AFI customer? If you have already registered for an AFI trading account (or received a quote) you would have automatically received an email asking you to activate your AFI Online account. However if you haven’t activated your online account, you can do so here
New to AFI? If you don’t have an AFI trading account you can open an account here. You will automatically receive your online account details once your trading account has successfully been set up.
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How do I get the best price for MEWP hire?
We offer competitive equipment hire rates to our account holders. You can open an account here.
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What are your truck mounted cherry picker or spider lift hire options?
All of our truck mounted cherry pickers and spider lifts are available to hire with a fully trained and highly experienced operator. We also offer a self-drive hire option on a small selection of our truck mounts and on our full range of spider lifts. Self-drive hire is available on our 21 metre truck mounts with a valid UK driving license and category 1b IPAF license and appropriate vehicle insurance. All spider lifts are available to hire on a self-drive basis. Please see the question above for information on ensuring you are adequately trained to operate a self-drive hire.
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What should I do if I need to cancel my Wilson Access truck or track order?
If you need to cancel your hire, contact our hire desk team on 01924 601 113 or email us at info@wilsonaccess.co.uk. To view our cancellation policy click here.
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How do I hire a truck mounted cherry picker or spider lift?
Once you have selected the access platform you would like to hire you can call our team on 03301 340 201 or you can log into your online account and order a selection of machines directly online. Our team is always happy to offer advice if you are unsure which machine is the most suitable for your project, or if you need to arrange a site survey.
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How much does a spider lift cost to hire?
Our daily hire rate guide varies depending on the spider lift machine and duration of your hire.
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How much does a truck mounted cherry picker cost to hire?
Our daily hire rate guide varies depending on the machine and duration of your hire.
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What is our 'MEWP Service Level Pledge'?
Our MEWP Service Ledge Pledge is where we are committed to fulfilling cherry picker orders without the requirement for you the customer to check availability:
We aim to deliver 50% of our machines with 24 hours notice
We aim to deliver a further 30% of our machines with 48 hours notice
Hire
What is our 'Super-Set Service Level Pledge'?
Our Super-Set Service Level Pledge is where we will undertake to deliver any Super-Set machine under "Available" status within 48hrs (or 72hrs if the machine requires a 48hr movement order), providing the delivery site is within 50 miles radius of the nearest AFI depot. Read our full Super-Set Service Level Pledge here
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Where can I track delivery/collection of my machine?
You can track the delivery and collection of your machine hire in real time here by using your contract number. With our online tracking feature you are able to see where the unit is on route at any time, quickly and with ease.
If you don’t have your contract number to hand you can find this in your AFI Online portal or AFI App and you will also find the tracking link available on your delivery and collection email confirmations.
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Do I need to clean equipment before returning it?
Yes, we do ask that you clean the equipment at the end of hire. If the equipment is returned dirty then you will be liable for reasonable cleaning charges
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How long does a battery last on an Electric Machine
You should get a full day's use from an electric scissor lift or self propelled boom. Generally though, you will get around 2-3 hours of continuous use, however this is prolonged by charging on breaks and turning the equipment off once in position. We run full IPAF training courses daily and recommend you attend one of our courses to ensure you are using our equipment safely and efficiently.
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Making you and your MEWPs ready for the cold
1) Keep machine batteries warm. In winter, the likelihood of a cold battery causing a machine to not start is high on the list. If you move the machine to an area which is above 6 degrees Celsius, you should be able to start charging again.
2) It might be simple, but staying warm means you can operate the machine functions safely.
3) Watch out for icy / slippery areas. MEWP gradeability should be paid extra attention in these months, and if you suspect the machine might slip, please use dry levelling plates to prevent this.
4) Clear the ground of snow and ice. This enables you to see what potential dangers beneath and prevent slipping.
5) Always check the ground quality. Rain can cause machines to tip over, sometimes with deadly results.
6) Ensure that the site is well lit before operating machinery. Shorter hours can bring dimly lit working conditions which increases chance of injury.
7) Have plenty of breaks as these help you reduce fatigue and cut down on mistakes.
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Do I need any charging leads or transformer?
You will need a transformer and lead to charge any electric machines
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Need to off hire your machine?
You can off hire your machine 24/7 via the AFI Online portal or the AFI App by selecting the machine currently on hire in your online account by selecting ‘off hire’. You will receive an automatic email confirmation once successfully off hired.
Alternatively, you will need to phone us to off hire the equipment, obtain an off hire reference and arrange collection.
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Who is responsible for the equipment when I offhire it
You are responsible for the machine until it has been collected, and must ensure it is immobilised and stored securely
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What are the Terms and Conditions of hiring from Wilson Access?
Wilson Access operates by the hire terms set by the Construction Plant-hire Association (CPA). Read more on the CPA terms and conditions of plant hire. You can download a copy of the CPA terms and conditions here.
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Do you offer site surveys for powered access platform hire?
Yes we offer free site surveys. Time is money and the last thing you want is to arrive on site to find that you don't have the right equipment for the job. Our free site survey service ensures that all our powered access platform hires run smoothly from initial enquiry to job completion. Avoid costly delays to your job by trusting in our professional team, who will survey your site and make the right decisions for your powered access platform hire, however unusual or awkward the job. You can have the peace of mind that your job will start on time, every time, with the truck or track mount in place.
